PRESENTATION TRANSCRIPT:
In this presentation transcript, learn about the technologies and business models that enable real-time connections with customers and partners, and find out the characteristics to look for when selecting a cloud integration platform.
EBOOK:
Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them. The key to solving the problem-- not just answering, but resolving the issue.
WHITE PAPER:
This white paper looks at what is driving the globalization trend. Also listed are ten requirements every Chief People Officer should expect from a global HR system. Get insights into two of Constellation's primary business research themes, Technology Optimization and Innovation and the Future of Work.
WHITE PAPER:
Aligning IT with business and focusing on business models and processes is the key to enabling flexibility. Read this paper to learn how SOA can help your organization improve its flexibility while increasing revenue.
SOFTWARE DEMO:
SOA is a business-driven IT approach that supports integrating a business as linked, repeatable business tasks, or services, but pursuing SOA on an ad-hoc scattered basis can dramatically reduce its benefits.
WHITE PAPER:
Are you sitting on your data with no plan? Do you know how to capitalize on information you already have? This whitepaper dives into the world of profiting from data. Access now to discover 4 essential steps to getting started, as well as challenges to overcome and a discussion on the importance of data integrity.
WHITE PAPER:
This paper explores how enhancing collaboration among government groups, citizens and others can enable a more "market-based" approach to processes and can help improve service delivery.
WHITE PAPER:
What’s the truth behind the failure of many BI projects? Read this paper to learn the main factors leading to disappointment. These pitfalls are not those of new entrants to BI but have been repeated by smart and well managed companies worldwide.
WHITE PAPER:
To remain competitive as industry boundaries blur, telecom providers recognize the need for new business models and other capabilities beyond their traditional strengths, learn more by downloading this IBM white paper.
