WHITE PAPER:
Many companies are talking about the advantages of video conferencing. But what results can you expect? How much more productivity will you see? What does the boost to collaboration look like? Which business units benefit most? Get the answers here.
WHITE PAPER:
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
WHITE PAPER:
With Microsoft Unified Communications businesses can simplify management and maximize budget and resources. You can consolidate costly third-party solutions and avoid capital investments.
WHITE PAPER:
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
EZINE:
As a channel partner, it's time to embrace change as the only constant variable. The need for evolution is constant and this ezine is your glimpse into the future of channel partnership. You will also learn about the widening gap in the race for digitisation and whether tech skills are better learned in a classroom or in the field.
EZINE:
In this week's Computer Weekly, as the UK goes to the polls, we take an in-depth look at the political parties' manifestos for technology, and examine what the IT sector wants from the next government. Our latest buyer's guide covers collaboration software. And we analyse an emerging standard for endpoint security. Read the issue now.
WHITE PAPER:
To enable effective mobile communication, organizations are increasingly spending to ensure productivity and availability. Discover cost-effective applications that improve communications, connect workers, enable collaboration and streamline processes.
EZINE:
In this week's Computer Weekly, we hear from Google executives about how the firm builds, tests and secures its global datacentre estate. We analyse the implications for broadband of the BT and Openreach split. And we find out how artificial intelligence and the internet of things are coming together to deliver new technologies. Read the issue now.
WHITE PAPER:
Mobile apps and tablets are transforming enterprises across the globe right now. How can you be sure you're staying ahead of the curve while increasing productivity and enhancing customer satisfaction? Get the The Enterprise Mobility Guide 2011.
sponsored by MessageLabs Symantec Hosted Solutions
WHITE PAPER:
Todays wireless work environment poses new challenges for IT departments who must monitor and secure the online interactions of highly distributed and roaming workers. Companies are calling on security experts who can help organizations more effectively manage and protect their distributed workforce via the cloud.
