EBOOK:
In this e-book, discover how new technologies are making agents' lives easier. Learn how mobile apps are changing how agents interact with customers – and how some companies are integrating mobile CRM with the contact center. Plus, find out about the pitfalls companies can encounter when the contact center is on social media and how to avoid them.
EGUIDE:
In this e-guide: After announcing their plans to extend and improve basic 4G connectivity around the country, the UK's mobile operators are celebrating their principal gains in the 5G arena with low-band and mid-band spectrum.
WEBCAST:
This informative webcast discusses how a managed unified communication strategy can help your organization overcome the security, performance, and management challenges that come with BYOD, and discusses how your organization can keep your mobile workforce productive and collaborative.
EGUIDE:
Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.
WHITE PAPER:
This exclusive white paper examines five easy steps that your organization can take to adopt a secure and effective enterprise app store that will help you empower your workers and reap the benefits of enterprise mobility.
EBOOK:
This expert e-book looks at modern changes in customer experience management. Access to explore mobile and social CRM's increasingly dominant and multidimensional role in customer engagement, as well as ways to transform customer data from disparate digital sources into more personalized messaging.
EGUIDE:
Looking to boost revenue and keep your customers happy with an improved user experience? Access this expert guide to learn how to leverage the latest in application performance management (APM) tools and discover a host of approaches to evaluate end-user experience across all channels.
EGUIDE:
In this expert e-guide, Linda Rosencrance reveals what experts are saying about mobile applications, including how they are empowering financial workers to expand access to customer data, improve accuracy, and efficiency of reporting processes.
WHITE PAPER:
SMS is emerging as one of the most effective means of communication -- short, digestible messages sent rapidly to the right users. In this white paper, you'll find a 4-step guide to deploying an SMS strategy for customer relationship management (CRM) and marketing.
WEBCAST:
This whitepaper exploress specific mobile challenges, such as implementation of MDM and MAM for thousands of users, and shares his real-world perspective.
