IP-based Contact Centers Reports

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

How Financial Services Leaders are Ramping Up Innovation While Staying Secure
sponsored by Slack
WHITE PAPER: See how Asia-Pacific financial services leaders are combining operational agility with AI-powered productivity while bolstering security and compliance.
Posted: 20 Nov 2023 | Published: 20 Nov 2023

TOPICS:  IT Management
Slack

Making Employee Journeys Unforgettable
sponsored by ServiceNow
WHITE PAPER: Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
Posted: 16 May 2023 | Published: 16 May 2023

TOPICS:  IT Management
ServiceNow

Computer Weekly – 8 August 2023: How to improve developer productivity
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, our latest buyer's guide examines the developer experience and looks at how critical it can be for productivity. The tech sector still struggles with diversity and inclusion – we ask what's standing in the way of ethnic minorities making it to the top. Read the issue now.
Posted: 04 Aug 2023 | Published: 08 Aug 2023

TechTarget ComputerWeekly.com

Computer Weekly – 23 May 2023: How to secure your software supply chain
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, our latest buyer's guide looks at secure coding and examines the challenges of securing your software supply chain. Cyber law enforcement leaders are calling on firms to end the secrecy around ransomware attacks. And we find out how facial recognition technology is being adopted by retailers. Read the issue now.
Posted: 19 May 2023 | Published: 23 May 2023

TechTarget ComputerWeekly.com

Forrester TEI Report on BigQuery and Looker - English (US)
sponsored by Google Cloud
WHITE PAPER: Learn about the cost savings and business benefits enabled by BigQuery and Looker.
Posted: 09 Jun 2023 | Published: 09 Jun 2023

TOPICS:  IT Management
Google Cloud

CW EMEA - April 2023: Under attack and stressed out
sponsored by TechTarget ComputerWeekly.com
EZINE: In this month's CW EMEA, we look at how cyber attacks are taking a toll on security professionals, damaging their mental health and forcing some to quit. We also look at Finland's allure for tech entrepreneurs, how software is enabling a new business model for a Swedish car manufacturer, and the importance of backup testing. Read the issue now.
Posted: 12 Apr 2023 | Published: 13 Apr 2023

TechTarget ComputerWeekly.com