Self Service and Support Multimedia

WEBCAST: More than half of B2B brands say they rely on purchase intent data, yet research suggests most marketers lack access to the people actually exhibiting intent. Watch this video to see how TechTarget’s publisher-based model provides access to the active, opted-in prospects you need to hit your KPIs and grow your business.

Posted: 08 Feb 2021 | Premiered: Apr 9, 2020

WEBCAST: Are you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey.

Posted: 08 Feb 2021 | Premiered: Jun 1, 2020

VIDEO: This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.

Posted: 11 Apr 2011 | Premiered: 11 Apr 2011

WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.

Posted: 27 Aug 2019 | Premiered: Aug 27, 2019

WEBCAST: CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.

Posted: 06 Jul 2010 | Premiered: Jul 6, 2010

WEBCAST: In this webcast, discover how Smart Process apps - designed to support variable, people-intensive, frequently-changing applications - can optimize collaborative business processes in your organization and deliver more value from your existing operations apps.

Posted: 22 Jul 2013 | Premiered: Apr 10, 2013

WEBCAST: In this video, you'll learn about Kofax Mobile Capture, which allows you to take a photo and instantly insert that information into the appropriate business process. Watch now to learn how this innovative technology enables you to extract more valuable data so customer engagement is enhanced.

Posted: 31 Mar 2014 | Premiered: Oct 7, 2013

WEBCAST: Watch this webcast now to get an overview of the JBoss Enterprise BRMS and its key capabilities for tackling demanding process tasks.

Posted: 20 Jul 2012 | Premiered: Jul 20, 2012

WEBCAST: The following webcast depicts how to create, update, and manage a successful business plan. Discover what techniques you can use to move your business forward.

Posted: 08 Nov 2013 | Premiered: Nov 8, 2013

VIDEO: Hitachi is creating automated shops that can be easily set up by combining advanced technologies like AI and privacy-enabled sensors. Watch this short video to see how this next step in retail development is improving the lives of customers and retailers alike.

Posted: 16 Aug 2021 | Premiered: 16 Aug 2021

WEBCAST: Most cloud platforms are pretty good at one thing, but still try to do everything else. Access this exclusive resource to learn about an integrated, enterprise-class cloud environment that lets you deliver configurable cloud services from a service catalog and self-service portal, get more efficient administrative control, and much more!

Posted: 31 Aug 2011 | Premiered: Aug 31, 2011

WEBCAST: This engaging webinar looks at how, with the cloud, IT is transitioning from basic support to a more integral and user-facing service with a catalog of applications that users can select for themselves from one simple user interface.

Posted: 08 Nov 2013 | Premiered: Nov 8, 2013

VIDEO: See how SAP ERP allows employees and managers to create and approve leave requests, empowering staff and boosting productivity and efficiency. Watch the demo.

Posted: 20 Sep 2010 | Premiered: 20 Sep 2010

WEBCAST: Cisco has some exciting announcements and updates to share. Watch this webinar for the latest on centralizing and simplifying access and management for hybrid environments, while reducing reliance on user passwords — and the headaches that go with them!

Posted: 21 May 2022 | Premiered: May 21, 2022

TRIAL SOFTWARE: This download, InstallPump, will help Domino administrators to manage Lotus Notes remotely and more efficiently.

Posted: 18 Jun 2007 | Premiered: 18 Jun 2007

WEBCAST: When John Carpenter, a seasoned enterprise account executive at InflowCX, got involved in a challenging encounter with his long-standing credit union, he sought out a way he could better navigate a series of card lock incidents that occurred during his travels. Tune into this webinar to learn more.

Posted: 15 Feb 2024 | Premiered: Feb 15, 2024

VIDEO: This video features a case study of one company that moved on from to a single vendor to end the chaos in their support environment.

Posted: 21 Jan 2014 | Premiered: 08 Jan 2014

WEBCAST: The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.

Posted: 18 Feb 2008 | Premiered: Feb 18, 2008

PODCAST: To discover how small and medium enterprises (SMEs) can improve their network management, check out this episode of Fasthosts ProActive’s podcast “Spill the IT.”

Posted: 10 May 2024 | Premiered: May 10, 2024

VIDEO: Watch this tutorial video, presented by Brian Zubert of the developer relations team at Research in Motion, as he covers advanced GPS. Topics included are: GPS on GSM, GPS on iDEN, GPS on CDMA, best practices, GPS in the browser and integrating with BlackBerry maps.

Posted: 14 Jun 2010 | Premiered: 11 Jun 2010

WEBCAST: This webcast gives an overview of the Oracle E-Business Suite and demonstrates how to integrate Oracle BI suite with the Oracle EBS using Noetix software offerings.

Posted: 18 Aug 2008 | Premiered: Aug 18, 2008

WEBCAST: Hear about the latest QMF enhancements and experience a demonstration of the self-service Business Analytics feature.

Posted: 06 Apr 2017 | Premiered: Apr 6, 2017

SOFTWARE DEMO: Active Directory users often have their accounts locked out or forget their passwords.  This download empowers users to perform self service password resets and unlock their accounts eliminating helpdesk calls resulting in increased productivity and reduced costs.

Posted: 17 May 2011 | Premiered: 17 May 2011

WEBCAST: Tune into the following webinar to learn how IBM can help you with operations, performance, analytics, automation and delivery of your IT services in today's complex on-premises, hybrid, and cloud environments.

Posted: 24 Oct 2014 | Premiered: Oct 24, 2014

WEBCAST: This brief webcast looks at how mobile devices have changed the way people work, and how employees now expect IT-as-a-Service, with self-service end-user delivery.

Posted: 06 Nov 2013 | Premiered: Sep 19, 2013

VIDEOCAST: Learn about Trusted Computing in today’s enterprise with this executive briefing on two different forms of embedded hardware security: the Trusted Platform Module (TPM) and self-encrypting drive (SED). Designed by the Trusted Computing Group (TCG) to counter the vulnerabilities of software-based security, and so much more.

Posted: 24 Aug 2010 | Premiered: Aug 24, 2010

WEBCAST: To state that the customer experience is critical for business growth is an understatement. In a recent survey, almost 70% of respondents claimed they would switch brands simply based on customer service. With that much on the line, ensuring your CX team is fast, efficient, and empathetic is the key. Watch this webcast to learn about this trend.

Posted: 16 May 2024 | Premiered: Apr 16, 2024

VIDEOCAST: Watch this videocast as Scott Lachecki of North American Nutrition Companies talks about the benefits of itelligence Support Advantage and its on-demand SAP support. itelligence offers mid-market companies worldwide a range of both technical and functional SAP services, business expertise and expert support.

Posted: 12 Mar 2010 | Premiered: Mar 11, 2010

WEBCAST: Explore how Windows PowerShell 2.0 can help increase the productivity of IT professionals by providing a powerful, complete scripting language to automate repetitive tasks and conduct remote troubleshooting. It delivers a growing set of cmdlets that can be used to manage Windows-based PCs and servers, and it can be easily extended.

Posted: 12 Jun 2009 | Premiered: Jan 9, 2009

WEBCAST: This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now.

Posted: 07 Feb 2014 | Premiered: Dec 31, 2012

VIDEO: Cloud computing is a new model for IT services leveraging the efficient pooling of an on-demand, self managed virtual infrastructure consumed as a service. Working in concert with the security partner ecosystem, VMware is helping businesses of all sizes migrate to secure cloud computing.

Posted: 15 Sep 2011 | Premiered: 15 Sep 2011