eCRM Services Multimedia

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Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

HP helps United Airlines consolidate their IT infrastructure sponsored by Hewlett-Packard Enterprise WEBCAST: This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now. Posted: 07 Feb 2014 \| Premiered: Dec 31, 2012 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| IT Departments \| IT Infrastructure \| IT Management \| IT Managers \| IT Systems

On Demand Webcast: Elaine Turner Extends Her Reach with Commerce Cloud Platform sponsored by Oracle Corporation WEBCAST: Watch now to hear Elaine Turner's Director of ecommerce, Carrie Leader, discuss key strategies for building an ecommerce business as a branded manufacturer. Learn how Elaine Turner used a Cloud ecommerce platform to create a new destination site where visitors can research, buy, or engage with the brand to support sales in all channels. Posted: 27 Jan 2016 \| Premiered: Dec 15, 2015 TOPICS: Cloud Computing \| Cloud CRM \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| eCommerce \| eCommerce Services \| eCommerce Software \| Oracle (Product) \| Retail Channels

Puzzling: Finding the Missing Pieces of your Customer Picture sponsored by IBM WEBCAST: In this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more. Posted: 27 Dec 2013 \| Premiered: Sep 3, 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Predictive Analytics \| Predictive Analytics Software

Microsoft Dynamics CRM Trial Page sponsored by Microsoft SOFTWARE DEMO: Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart. Posted: 24 Oct 2011 \| Premiered: 24 Oct 2011 TOPICS: Cloud CRM \| CRM \| CRM Hosting \| CRM Services \| CRM Software \| Customer Service \| Marketing

Infor CRM Interaction Advisor sponsored by Infor CRM PRODUCT DEMO: Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems. Posted: 22 Jul 2009 \| Premiered: 22 Jul 2009 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing

American Tire Distributors on Virtualizing Oracle sponsored by EMC Corporation WEBCAST: In this brief video, learn how the leading wheel and tire distribution company American Tire Distributors was able to reduce costs, improve performance, and empower scalability and agility by virtualizing its Oracle E-Business Suite tools. Posted: 19 Apr 2013 \| Premiered: Apr 19, 2013 TOPICS: Application Life-Cycle Management \| Applications Management \| Applications Software \| Business Management \| Business Performance Management \| Cloud Computing \| Cloud Management \| eBusiness \| Oracle (Product) \| Virtual Offices

Sybase Video: Complex Event Processing for Continuous Intelligence sponsored by Sybase, an SAP company VIDEO: Discover how Sybase uses Complex Event Processing to help financial services companies capitalize on critical opportunities as they happen. This real-time Continuous Intelligence delivers actionable insights to enable informed decisions that can increase revenue, solve customer problems and reduce risk. Posted: 08 Jul 2011 \| Premiered: 08 Jul 2011 TOPICS: Business Intelligence \| Business Management \| Capital Expenditures \| Data Analytics \| Enterprise Resource Management \| Market Research \| Market Trends \| Predictive Analytics

Try LotusLive sponsored by IBM SOFTWARE DOWNLOAD: Sign up for a no charge 30-day trial of LotusLive Engage from IBM. Posted: 05 Oct 2009 \| Premiered: 05 Oct 2009 TOPICS: Business Development \| Business Management \| Domino \| Email \| Email Archiving \| Email Archiving Software \| Email Management Software \| Email Software \| Lotus Notes

Real Innovations with Real Budget sponsored by IBM VIDEO: Watch this video to learn how IBM Rational can help you achieve your business objectives within your budget. Topics covered include 1)Increasing Security on the Web, 2)Optimizing Software Quality Process, and 3)Improving Collaboration. Posted: 22 Mar 2010 \| Premiered: 22 Mar 2010 TOPICS: Budgeting \| Business Management \| Collaboration \| Investments \| Software Project Management \| Software Quality Assurance \| Software Selection