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This EMA Radar Report details how a suite of advanced performance analytics (APA) solutions combines predictive analytics with a dynamic service model to provide an intelligent framework around alerts, help you achieve faster MTTR, proactively manage application performance, and much more.
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The Dell™ Management Console Powered by Altiris™ from Symantec™ provides a comprehensive management platform based on standardized IT Infrastructure Library (ITIL) processes—facilitating the adoption of industry best practices and helping streamline and simplify IT management in enterprise data centers.
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This brief resource explores the important considerations that CIOs need to keep in mind when taking steps to bring in agility into IT function. Learn how to form a roadmap to IT success by reading on now.
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This IDC white paper explains how much of the Enterprise IT community is at a crossroads in extending their journey to the private cloud: Companies must virtualize their business critical applications in order to reap the benefits of cloud computing.
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The rapidly changing world of IT can be tough to adapt to, especially with further decentralization via the cloud. This white paper highlights IT service management and how it can increase your business efficiency.
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With customer demands rising and prices falling, service excellence alone is no longer enough to ensure future growth and profitability. Read this white paper to explore strategies, practices, and tools that can help your business achieve p...
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In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
