WHITE PAPER:
There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
WHITE PAPER:
There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
WHITE PAPER:
Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
WHITE PAPER:
Check out this exclusive white paper to discover how a VMware-based infrastructure solution can accelerate cloud infrastructure implementation, while reducing maintenance costs and effort.
WHITE PAPER:
This document is intended to help organizations deal with the most critical of those threats by providing a list of the top ten database vulnerabilities as identified by Imperva's Application Defense Center.
WHITE PAPER:
Check out this exclusive resource to uncover a complete list of tips and tricks for virtual lab testing in a Hyper-V environment, so you can eliminate as many risks as possible.
WHITE PAPER:
Access this exclusive resource to find out how the combination of HP's converged infrastructure and Red Hat's virtualization software create the perfect platform for consolidating your Linux systems.
WHITE PAPER:
This resource discusses the security challenges created by web applications and offers insight and advice to help you address these issues.
