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Close the Omni-channel Customer Experience Gap sponsored by IBM WHITE PAPER: If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center. Posted: 20 Mar 2014 \| Published: 31 Aug 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Channel Management \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Mobile CRM

Real-Time Insights to Forge Deeper Relationships with Your Customers sponsored by SAP WHITE PAPER: Uncover the key features of the SAP Customer Engagement Intelligence application, so you can form valuable relationships with your customers. Posted: 04 Jun 2014 \| Published: 04 Jun 2014 TOPICS: CRM \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| SAP (Product)

Revamp Retail Transactions with Omni-Channel Technology sponsored by Toshiba WHITE PAPER: Read this exclusive white paper now to find out the differences between omni-channel and multi-channel technologies, as well as which more is more highly recommended. Posted: 05 May 2014 \| Published: 31 Jan 2014 TOPICS: CRM \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| eCommerce \| Mobile CRM

Behavior-Driven Development and BRMS sponsored by Red Hat WHITE PAPER: Test-driven development (TDD), behavior-driven development (BDD), and domain-driven development (DDD) comprise an approach to BRMS development ensuring predictable and productive processes. In this white paper, learn how development teams can deliver products faster and keep pace with the demands of our rapid global marketplace. Posted: 04 Apr 2014 \| Published: 04 Apr 2014 TOPICS: Business Process Automation \| Business Process Management \| Business Process Management Software \| Business Processes

Responsive Design sponsored by OpenText WHITE PAPER: In this resource, explore how "responsive web design" can help you provide customers with more compelling, contextual, and consistent experiences with your web site. Learn how you can control a single site that caters to all device platforms, making it simpler, faster, and easier to make every site visit a pleasant one. Posted: 27 Aug 2013 \| Published: 30 Jun 2013 TOPICS: Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Mobile Device Management \| Web Content Management \| Web Development \| Web Site Design

How Satisfied Are Your Customers? sponsored by IBM WHITE PAPER: This brief resource provides statistics and other insights that explain why it's more important than ever to provide excellent customer service and experiences. Read on to learn more. Posted: 11 Nov 2013 \| Published: 11 Nov 2013 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Leverage Security Intelligence for Retail sponsored by IBM WHITE PAPER: This informative solution brief highlights the challenges and potential solutions that can be implemented to help embrace mobile customers, protect payment and personal data and deliver a secure shopping experience. Posted: 06 Mar 2014 \| Published: 31 Oct 2013 TOPICS: Customer Service \| Cybersecurity \| Data Loss Prevention (DLP) \| Data Security \| Fraud Protection \| Internal Threats \| Payment Card Industry \| Payment Card Industry Data Security Standard \| Payment Card Industry Data Security Standard Compliance \| Risk Assessment \| Security Threats \| Vulnerability Management

Seven Ways to Make the First Mile of Business Smarter sponsored by Kofax, Inc. WHITE PAPER: Explore this game-changing white paper to uncover the seven ways to make the first mile of business interactions smarter. Posted: 03 Apr 2014 \| Published: 31 Dec 2013 TOPICS: Business Process Management \| Content Management \| CRM \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Mobile "systems of interactions" driving business process innovation sponsored by IBM WHITE PAPER: In this white paper, get an overview of mobile systems, or "systems of interaction", including the business and technological challenges, as well as how these systems impact the application lifecycle. Posted: 06 Nov 2013 \| Published: 31 May 2013 TOPICS: Application Development \| Application Life-Cycle Management \| Business Processes \| Mobile Device Management \| Systems Design and Development \| Systems Development Life-cycles

Create a Strong, Dynamic Customer Experience sponsored by Hewlett-Packard Enterprise WHITE PAPER: This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience. Posted: 19 Dec 2013 \| Published: 30 Nov 2012 TOPICS: Channel Management \| Channel Management Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| eCommerce \| eCommerce Services \| eCommerce Software \| Retail Channels \| Retail Trade Industry