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Software Subscription & Support sponsored by IBM VIDEO: In this brief video, learn how to stay ahead of IT trends with IBM Software Subscription and Support. You'll discover how you can drive efficiency, increase productivity, and streamline workflows with access to downloads and enhancements throughout the software lifecycle. Posted: 30 Jul 2013 \| Premiered: 30 Jul 2013 TOPICS: Application Life-Cycle Management \| Application Performance Management \| Applications Management \| Call Centers \| Customer Service \| Software Maintenance \| Software Upgrades \| Technical Support Staff

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Tech Talk: Busting the Malware Silver Bullet Myth sponsored by McAfee, Inc. VIDEO: Hear how multiple layers of advanced malware detection and analysis technologies combat cyberthreat innovation. Posted: 10 May 2017 \| Premiered: 10 May 2017 TOPICS: IT Management

The Essential Elements of a Modern B2B Architecture sponsored by IBM WEBCAST: B2B integration is vital for most companies. Consider these elements when evaluating your B2B architecture strategy. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Should, Shall, or Must: HIPAA Rules and Their Interpretation sponsored by IBM VIDEO: Product Architect at IBM discusses the Interpretation Request process within the HIPAA Implementation Guides. Posted: 20 Jan 2017 \| Premiered: 20 Jan 2017 TOPICS: IT Management

Evolution of the Security Operations Center sponsored by McAfee, Inc. VIDEO: Hear an overview on how SOC is defined within the industry, a history of SOCs and model options for your organization. Posted: 10 May 2017 \| Premiered: 10 May 2017 TOPICS: IT Management

ASICS EMEA Hits the Ground Running with Cloud-Based Mobility Solution sponsored by Microsoft VIDEO: Watch this video to learn how everyone at ASICS is in better shape to help the company attain its goal to become the number one brand for the sports enthusiast by using the Microsoft Enterprise Mobility + Security (EMS) solution. Posted: 14 Feb 2018 \| Premiered: 14 Feb 2018 TOPICS: IT Management

Consolidate File Transfer Activity sponsored by IBM VIDEOCAST: Learn how IBM Sterling File Gateway provides a file transfer solution that's as powerful as it is easy to use. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

The Importance of B2B Integration sponsored by IBM VIDEOCAST: IDC analyst Chandana Gopal explains why the LOB is critical in helping create a modernized B2B architecture. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management