PCT White Papers

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Service Experience: The Next Value Driver for Global Business Services sponsored by ServiceNow WHITE PAPER: This guide sets forth a roadmap to begin the GBS experience journey based upon the lessons learned from several pioneering organizations. Posted: 06 Oct 2023 \| Published: 06 Oct 2023 TOPICS: IT Management

Ten Ways to Replace Ineffective Meetings sponsored by Slack WHITE PAPER: How your business can increase productivity and cut costs by swapping meetings with asynchronous work and task automation. Posted: 20 Nov 2023 \| Published: 20 Nov 2023 TOPICS: IT Management

The Rise of the Employee Experience Platform sponsored by ServiceNow WHITE PAPER: This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success. Posted: 30 Jan 2023 \| Published: 30 Jan 2023 TOPICS: IT Management

11 Required Monitoring Platform Capabilities for Enterprise DevOps Teams eBook sponsored by Datadog WHITE PAPER: As DevOps teams work with an unprecedented volume of data, effective end-to-end monitoring is a key capability for any DevOps initiative. Here, explore the 11 required monitoring platform capabilities for enterprise DevOps teams. Download it here. Posted: 10 Dec 2021 \| Published: 21 Jan 2021 TOPICS: Application Development \| IT Management

NVMe™ Spec Ratification and New ZNS Milestones sponsored by Western Digital WHITE PAPER: This paper will focus on Zoned Namespaces (ZNS) because there are significant milestones which were recently achieved that are particularly of interest for data center architects and developers. Posted: 28 Oct 2020 \| Published: 28 Oct 2020 TOPICS: IT Management

Fabrics and the New Data Infrastructure sponsored by Western Digital WHITE PAPER: Read this paper to learn how new data infrastructure is coming and what that new infrastructure will look like as well as why we actually need it. Posted: 23 Nov 2020 \| Published: 23 Nov 2020 TOPICS: IT Management

Edge Computing: Powering Frictionless Retail sponsored by Lumen and Intel WHITE PAPER: Learn how Edge computing will transform how retail manages the exponential explosion of structured and unstructured data from the proliferation of retail Internet of Things (IoT) and mobile device capabilities. Posted: 11 Jan 2022 \| Published: 18 Nov 2021 TOPICS: IT Management

Protecting Critical Data from Cyber Threats with a Comprehensive Digital Vault Solution sponsored by Dell Technologies WHITE PAPER: This paper presents hands-on validation of the Dell EMC PowerProtect Cyber Recovery solutions with CyberSense from Dell Technologies. Posted: 23 Dec 2020 \| Published: 23 Dec 2020 TOPICS: IT Management

Fintech on Alibaba Cloud sponsored by Alibaba Cloud WHITE PAPER: Learn how the Alibaba Cloud FinTech on the Cloud solution can boost end user satisfaction and expedites their time-to-market. Posted: 25 Mar 2021 \| Published: 25 Mar 2021 TOPICS: IT Management

11 Ways Infrastructure and Service Visibility Delivers Benefits Across IT sponsored by ServiceNow WHITE PAPER: This paper provides 11 examples of how ServiceNow®IT Operations Management (ITOM) Visibility and other ServiceNow applications provide a solid foundation by working together. Posted: 06 Oct 2021 \| Published: 06 Oct 2021 TOPICS: IT Management