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The Plantronics UC Toolkit, Adoption FAQ addresses the top questions IT organizations raise to help achieve maximum employee adoption of UC audio devices. Included are responses to vital questions such as “How can I accelerate ongoing and increased adoption rates? How do I measure adoption success? What can I do to show success to management?”
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This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation.
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This brief resource explores the important considerations that CIOs need to keep in mind when taking steps to bring in agility into IT function. Learn how to form a roadmap to IT success by reading on now.
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To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.
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Communications in today’s enterprise are undergoing dramatic changes as a result of the convergence of computer and voice technologies. As an IT manager, you know that introducing UC audio devices such as headsets and speaker phones into your environment changes the way users communicate and work.
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This white paper demonstrates how IT leaders can compete for the business of their stakeholders. Read now to learn how to look, act and deliver IT services in the same manner as the providers competing for your internal customers.
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This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.
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The speed of change in global markets and the challenges of new modes of business demand companies operate in and react to quickly changing landscapes. Nowhere is this more critical than in the means and methods the enterprise uses to power its business, typically via IT services.
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Read this white paper to learn about the significant advantages of private cloud computing and find strategies for overcoming the challenges and risks of an implementation.
